Reference

How 9o9 Handles Your Personal Data

Q: How can I get a copy of the data 9o9 holds about me?

Email support@9o9.club from your registered address and ask for a data export. We will compile a copy of all personal data associated with your account and deliver it to your registered email within seven business days of verifying your identity.

Q: Who do I contact if I believe my data has been mishandled?

Contact us immediately at support@9o9.club with the subject line 'Data Complaint'. Our privacy team will acknowledge your complaint within 48 hours and provide a resolution or escalation path within ten business days of receiving your message.

At 9o9, we take the privacy of your account data seriously — this page sets out exactly what we collect, why we collect it, and what choices you…

Data collected only as neededNo sale of personal data to third partiesYou can request your data anytimeEncrypted account storageIndia-specific data handling

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What This Privacy Policy Covers

9o9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you open and use an account on 9o9.club, including data generated through payment transactions via UPI, Paytm and PhonePe. Access to 9o9.club and the collection of related data is subject to local law and is available only

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where local law permits. We process data you provide directly — name, email, contact number, and payment identifiers — as well as data generated automatically during your session, such as device type, IP address and browsing behaviour on our platform. We do not process payment instrument
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details such as UPI handles or Paytm wallet credentials directly; those are handled by the respective payment providers under their own privacy frameworks. Our policy aligns with applicable Indian data protection requirements.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is handled, wish to correct your account details, or want to understand what information we hold about you, our privacy support team is available through the channels below. We aim to respond to all data-related enquiries within five business days, and we will confirm receipt of any formal data request within 48 hours of it reaching us.

Team online

Email Support

Send your data request or privacy question to our dedicated address at [email protected]. Include your registered account email so we can locate your data quickly and respond accurately.

Live Chat

Open the chat widget on 9o9.club for real-time privacy queries. Our agents can confirm what categories of data your account holds and escalate formal erasure or correction requests on your behalf.

Help Centre

The Help section at 9o9.club carries step-by-step articles on downloading your account data, updating personal details, and submitting a formal data-access request without waiting for an agent.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Keeping your account data secure is built into how 9o9.club operates — from the moment you register to each session you open.

Encrypted Storage

All account data — name, contact details, and transaction history — is stored using AES-256 encryption at rest. Access within our systems is restricted to staff with a verified operational need and logged for audit purposes.

Cookie Management

We use session cookies to keep your account logged in and analytics cookies to understand how pages on 9o9.club are used. You can adjust cookie preferences via the consent banner shown on your first visit or through your browser settings at any time.

Account Security Controls

Two-factor authentication is available on every 9o9.club account. We also run automated checks for unusual login locations and will notify you by email if a login from an unrecognised device is detected on your account.

Data Retention Schedule

We keep active account data for as long as your account remains open. Once an account is closed, we retain the minimum data required by applicable Indian financial regulations and delete everything else within 90 days of account closure.

Third-Party Data Sharing

We share data with payment processors — UPI networks, Paytm, PhonePe — strictly to complete transactions you initiate. We do not sell your data to advertisers or data brokers, and we do not pass your details to unrelated third parties.

Requesting Changes or Erasure

You can request a copy of your data, ask us to correct inaccuracies, or request erasure of data we are not legally required to retain. Submit requests via email to [email protected] or through the Live Chat on 9o9.club.

Common Questions About Your Privacy at 9o9

We have gathered the questions our account holders ask most often about data collection, storage, correction and erasure. If your question is not covered here, reach us directly through Live Chat or at [email protected] and we will respond within five business days.

We collect your name, email address, phone number and date of birth at registration. When you make a deposit via UPI, Paytm or PhonePe, we also receive a transaction reference number from your payment provider to confirm the payment was completed.

No. Your UPI handle, Paytm wallet credentials and PhonePe login are never stored on 9o9.club servers. Payment authentication happens on the respective payment provider's platform; we receive only a confirmation reference once the transaction is complete.

Email [email protected] from your registered address and ask for a data export. We will compile a copy of all personal data associated with your account and deliver it to your registered email within seven business days of verifying your identity.

Yes. Once your account is closed, you can request deletion of data we are not legally required to retain. We will process erasure requests within 90 days and confirm completion by email. Some transaction records may be retained under Indian financial regulations.

We use essential cookies for session management and optional analytics cookies to understand page usage patterns. You can decline analytics cookies via the consent banner on your first visit, or disable all non-essential cookies in your browser settings without losing core account functionality.

Contact us immediately at [email protected] with the subject line 'Data Complaint'. Our privacy team will acknowledge your complaint within 48 hours and provide a resolution or escalation path within ten business days of receiving your message.

This policy applies to all accounts on 9o9.club. Access and data processing is subject to local law and is available where local law permits. If you are in India, your data is processed in accordance with applicable Indian data protection requirements as set out in this policy.

How 9o9 Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Support

Live Chat

Help Centre

How We Protect and Manage Your Data

Encrypted Storage

Cookie Management

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes or Erasure

Common Questions About Your Privacy at 9o9

01 What personal data does 9o9 collect when I open an account?

02 Does 9o9 store my UPI or Paytm details on its servers?

03 How can I get a copy of the data 9o9 holds about me?

04 Can I ask 9o9 to delete my account data?

05 How does 9o9 use cookies and can I turn them off?

06 Who do I contact if I believe my data has been mishandled?

07 Does this privacy policy apply to me if I am accessing 9o9 from India?

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