Reference

Terms and Conditions That Govern Your 9o9 Account

These terms set out the agreement between you and 9o9 the moment you open an account and access our lobby.

Applies to all 9o9 accountsCovers UPI, Paytm, PhonePe transactionsJurisdiction-dependent accessUpdated when policy changesContact us for any clause queries
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9o9 Terms and Conditions That Govern Your 9o9 Account
TERMS QUERY CHANNELS

Reach Us About Any Clause or Account Question

If any part of these terms is unclear or you believe a clause has been applied incorrectly to your account, contact our support team directly. We aim to respond to terms-related queries within 24 hours on business days. Raise your concern through any of the three paths below and keep your account reference handy so we can pull up the relevant details quickly.

Team online

Live Chat

Start a live chat from within your account dashboard. Our team can walk you through a specific clause, explain how it applies to your account, and escalate if needed.

Email Support

Write to our support address with your account ID and the clause number in question. We log every email and send a confirmation receipt so your query is traceable from the first message.

Help Centre

Our Help Centre carries a plain-language breakdown of every major clause. Search by topic — account closure, fund withdrawal, or payment disputes — and find the relevant policy section instantly.

HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security, and Your Rights Under These Terms

9o9 applies specific practices to how your account data is stored, how cookies are used during your sessions, and how you can request changes or raise disputes.

Account Data Retention

We retain your account data for as long as your account is active and for a defined period after closure, in line with applicable law. You may request a summary of what we hold at any point by contacting support with your account reference.

Cookie Use During Sessions

We use session and persistent cookies to keep you logged in, remember your lobby preferences, and monitor for unusual account activity. You can manage cookie settings from your browser, though some features depend on them to work correctly.

Account Security Obligations

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, contact us immediately via live chat and we will lock the account while the matter is investigated — no waiting period applies for security locks.

Requesting Account Changes

Name corrections, linked payment method updates, and email changes all require identity verification before we process them. Submit the request through your account settings and attach a valid ID document; most requests are processed within two business days.

Dispute Resolution Path

If you disagree with a decision we have made under these terms — such as a fund hold or account restriction — you can raise a formal dispute via email. We will acknowledge it within 24 hours and provide a full written response within five business days.

Terms Update Notifications

When we update these terms, we notify you by email at the address registered to your account. Continued use of the platform after the stated effective date constitutes acceptance of the revised terms. You may close your account if you do not accept the changes.

Frequently Asked Questions About These Terms

Below are the questions we receive most often about how these terms apply to real account situations — covering access rights, payment rules, data requests, and what happens when terms change. Each answer points to the relevant policy area so you can find the formal clause if you need it.

Access depends entirely on whether your local law permits it. If the laws of your state or region restrict or prohibit online gaming, these terms do not grant you any right to access the platform and you should not proceed with registration.

Yes. Send a data request to our support email with your account ID and we will compile a summary of the personal data associated with your account. We aim to respond to such requests within seven business days of receiving them.

You may close your account before the revised terms take effect. Any verified balance in your account at the time of closure will be processed for withdrawal to your registered UPI, Paytm, or PhonePe account, subject to standard verification checks.

We acknowledge formal disputes within 24 hours of receipt and provide a full written response within five business days. Complex cases involving transaction records may take up to ten business days; we will keep you updated throughout the process.

Deposits via UPI, Paytm, and PhonePe are subject to both these account terms and the individual terms of each payment provider. In the event of a conflict between those terms and ours, our terms govern your account on the 9o9 side of the transaction.

Providing false identity details, attempting to manipulate account balances, or using the platform in a jurisdiction where access is not permitted are all breaches. We may suspend or permanently close an account found to be in breach, and may withhold funds pending investigation.

The current version date is always shown at the top of the terms page on this site. If you need confirmation of the version that was in effect on a specific date — for example during a dispute — contact support with your account reference and the relevant date.

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